OFFICE POLICY

• If you have questions or concerns, please contact the office first. If necessary, we can notify the

  Coordinator of Community Services (CCS).

• If your patient is involved in an incident, such as a fall without an injury, call the office right

  away and inform the staff by dialing 410-234-2020 Monday to Friday 9am – 5pm. After office

  hours, please contact the Program Manager 443-791-0566. If it is a fall with an injury, or a change in

  mental status, please call 911 first, then inform the office staff

• No service will be reimbursed while the participant is admitted to a hospital, admitted to a

  nursing facility, admitted to an institution for mental illness, or an intermediate care facility for

  individuals with intellectual disabilities, attending a day program, or not with the provider in the

  community

• It is important that all DSPs work the entire allotted weekly hours for the patient. You cannot

  exceed the allotted hours, and hours not completed in a week cannot be carried over to the

  following week. Each week starts on Thursday and ends on Wednesday

• Personal assistance services can only be reimbursed if they are provided in the participant’s

  presence. Errands, including for groceries or medications, cannot be reimbursed unless the

  participant is escorted by the aide

• If you miss clocking in or out, it is your responsibility to contact the office immediately. If you

  do not report your missed time within 24 hours, it is not guaranteed you will receive those hours

  by the next pay period. We need to enter your missed time within 24 hours, so it can be

  approved by ISAS in a timely manner.

• Upon onboarding with the agency as a DSP, you will be given an Identity Card and Scrubs top

  at the office. You are required to wear the Scrubs top and display the ID card every time you go

  to a client’s home. If you lose the ID card, you will be required to pay $20 for a renewal. The

  ID card and Scrubs top are to be returned to the agency if you quit or are terminated. If we do

  not receive the items back, your last paycheck will be withheld by the agency and mailed to you

  only upon receipt of those items.

• All DSPs must be available to meet the nurse for in-service when re-assessment is scheduled.

  (No exceptions)

• DCS maintains a zero-tolerance policy for theft. Any DSP found using a client’s card for

  personal gain or taking the client’s personal belongings without consent will face serious

  consequences, including possible immediate termination of employment.

• Every DSP must clock in and out on connect teams and on LTSS if applicable and all daily

  notes are to be completed daily.

• Every employee must sign an employee handbook

• If you change your information (phone number, address, or email), please inform the office

ACKNOWLEDGEMENT RECEIPT

I have received, read, and agree to abide by Daily Care Support Services LLC policies.